Responsible Play Policy

Our Commitment

Participation should remain enjoyable and within personal limits. We are dedicated to providing tools, resources and support to help users maintain healthy entertainment habits.

Platform Tools

• Session time limits and activity reminders
• Self-assessment questionnaires
• Spending and activity caps
• Temporary and permanent self-exclusion options
• Reality check notifications during extended sessions

Support Resources

Support resources are available for users seeking assistance. Contact our responsible play team at support@bestplayalberta.ca or visit our Responsible Play page for external helpline information.

Age Restriction

For adults only. Best Play Alberta strictly prohibits access by anyone under the age of 18. We employ age verification during registration and ongoing monitoring to enforce this policy.

Staff Training

All customer support staff receive training on identifying signs of problematic behaviour and directing users to appropriate resources and support services.